Are bank safe deposit boxes insured by FDIC?

No. Bank safe deposit boxes are not insured and often have restrictive limits to the value that can be stored in them. At Refuge Vault, every client receives complimentary insurance coverage that can be increased as needed.

Who has access to the contents of my box?

Only the registered box owner has the keys required to open their box. Our professional security protocol exceeds industry standards, and our facility is professionally monitored 24/7/365.

How big are your boxes?

Our boxes range from Medium (5” x 10” x 22”) to Jumbo (22” x 15” x 22”), and we offer private vault rooms for artwork, collections, and larger valuables.

How do I access my box?

Every visit to our facility is private and discreet. Scheduling a visit is simple, and after-hours or weekend appointments can be arranged as needed.

What items can I store in my box?

Clients commonly store jewelry, legal documents, heirlooms, collectibles, precious metals, digital media backups, and other irreplaceable items. For safety and compliance reasons, hazardous materials, perishable goods, or firearms are not permitted.

Is my information kept confidential?

Yes. Refuge Vault operates with strict confidentiality policies. Your identity, stored contents, and visit history are never shared or disclosed.

How secure is the facility?

Our facility features multi-layered access control, 24/7 surveillance, and steel reinforced concrete vault construction that exceeds industry standards.

Where is Refuge Vault located?

We are located in Del Mar, conveniently accessible to La Jolla, Del Mar, Rancho Santa Fe, and surrounding communities.

Can I share access with a family member or trustee?

Yes. You may designate a secondary access person or beneficiary. Verification and secure credentialing are required for all parties.

What happens if I lose my keys?

Keys are unique and cannot be duplicated without authorization. If lost, a secure re-entry and lock replacement procedure is performed.

Do I need an appointment to visit?

Yes. For your privacy and security, all visits are by appointment only. This ensures one-on-one service and zero overlap with other clients.

Can I increase my insurance coverage?

Absolutely. We provide complimentary base coverage and can arrange expanded insurance through our partners for high-value assets and collections.

What is the annual cost?

Our medium, large and extra large boxes start at $599 per year, with rates varying by size and insurance coverage. Custom vault rooms are quoted individually.

Do you offer business or estate storage solutions?

Yes. We serve law firms, family offices, trusts, and private businesses needing secure, third-party storage for sensitive records, assets, or collections.

Can I upgrade or change my box size later?

Yes. You can upgrade to a larger box or vault room at any time, subject to availability.